Bill of Rights

The Canadian Radio-television and Telecommunications Commission (the CRTC), the federal body responsible for regulating your telephone service, offers you this guide to help you to understand your rights with respect to local home phone services regulated by the CRTC. One of the CRTC’s goals is for everyone in Canada to have access to reliable and affordable local telephone service. Your local phone service includes basic phone service and other optional local services you subscribe to (for example call answer, call waiting and call display).

The information contained in this guide does not necessarily apply to cellular phone service, voice over Internet Protocol (VoIP) service, or local phone service offered by a competitive service provider.

DOWNLOAD the Bill Of Rights PDF for full details on the following:

  • Your right to local telephone service
  • Your right to choose a phone company
  • Your rights regarding deposits for service
  • Your rights when the phone company wants to cut off your phone service
  • Your rights when you want to discontinue your phone service
  • Your right to block outgoing long distance and 900 and 976 calls
  • Your additional rights if you are a person with a disability
  • Your right to keep your information confidential
  • Your rights regarding unsolicited telephone calls
  • Your right to protect your privacy when calling or being called
  • Your right to control access to your home
  • Your rights regarding the wiring and equipment inside your home
  • Your right to refunds
  • Your right to detailed monthly billing information
  • Your right to register a dispute or complaint
  • Your right to participate in CRTC proceedings